Privacy Policy

Effective Date: 31 July 2026

The Kings Arms Inn (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Contact Details

The Kings Arms Inn
49 Bishopston
Montacute
Somerset
TA15 6UU

Telephone: 01935 822255

Email: info@thekingsarmsinn.co.uk

If you have any questions regarding this Privacy Policy or how we process your personal data, please contact us using the details above.

2. Information We Collect

Depending on how you interact with our website, we may collect:

Information you provide

  • Name
  • Email address
  • Telephone number
  • Details contained within your enquiry
  • Booking requests and reservation information

Information collected automatically

When you visit our website we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Date and time of your visit
  • Cookies and similar technologies (where applicable)

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries
  • Process accommodation or restaurant bookings
  • Provide customer support
  • Improve our website and services
  • Maintain website security
  • Comply with legal obligations

We will only process your information where we have a lawful basis to do so under UK GDPR.

4. Marketing Communications

If you choose to subscribe to our mailing list or explicitly opt in to receive marketing communications, we may occasionally send you information about:

  • Special offers
  • Events
  • Promotions
  • News from The Kings Arms Inn

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

We will never send marketing emails without your consent where consent is required by law.

5. Sharing Your Information

We do not sell your personal information.

Where necessary, we may share information with trusted service providers who assist us in operating our business, including:

  • Website hosting providers
  • Booking system providers
  • Email providers
  • IT support companies
  • Payment processors (where applicable)

These organisations only process your information on our behalf and are required to protect it.

We may also disclose information where required by law.

6. How Long We Keep Your Data

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, including meeting legal, accounting and regulatory requirements.

Once information is no longer required it will be securely deleted or anonymised.

7. Cookies

Our website may use cookies to improve your browsing experience.

These may include:

  • Essential website functionality
  • Website analytics
  • Performance monitoring
  • Security

Where required, we will request your consent before placing non-essential cookies on your device.

8. Website Security

We take appropriate technical and organisational measures to help protect your information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration

Our website uses SSL encryption to help protect information transmitted online.

Whilst every effort is made to protect your information, no method of internet transmission can be guaranteed to be completely secure.

9. Your Rights

Under UK GDPR you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request restriction of processing
  • Object to processing
  • Request transfer of your data where applicable
  • Withdraw consent where processing relies upon consent

To exercise any of these rights, please contact us using the details above.

10. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those websites and recommend that you read their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and become effective immediately upon publication.

12. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can attempt to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

The ICO can be contacted via:

https://ico.org.uk/

or

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF